Know Your Rights

If you have suffered damage to your home, land or contents from a recent earthquake, you do have rights. It is important to take some steps after an earthquake to ensure you know your rights and understand how to make any claims.

  • Contact your insurer
  • Contact the Earthquake Commission
  • Understand the timelines required for you to lodge a claim
  • Take photos of any damage

With many years of experience dealing with customers and insurers, we also suggest you consider:

  • Getting legal advice regarding your insurance policy
  • Take the time to understand the ECQ Act
  • Contact a trusted builder to assess and report on damage
  • Contact us for an assessment of your chimney.

Chimney Damage

If your chimney has been damaged and has not been entirely removed from your home, you will need to receive a safety sign-off from a certified structural engineer.

EQC, EQR and the Christchurch City Council recommend full chimney pull-down as the safest solution.

Useful Links

  • Earthquake Commission (EQC) - A New Zealand Crown entity investing in natural disaster research, education and providing insurance to residential property owners.
  • EQC Fix - EQC Fix is an independent public justice project holding ECQ to the ECQ Act.
  • GEONet - GeoNet is a modern geological hazard monitoring system in New Zealand. Here you can see the size and location of earthquakes around New Zealand.
  • Ministry of Health Earthquake Support Line - Call 0800 777 846 for post-earthquake support.
  • Work and Income, Emergencies - If there's been a Civil Defence emergency, or you are a farmer who's been affected by an adverse event, Work and Income may be able to help.
  • Ministry of Civil Defence & Emergency Management - manages central government’s response and recovery functions for national emergencies, and supports the management of local and regional emergencies.
  • NZ Red Cross
  • Your Local City Council Website

Contact us for an assessment of your chimney and to discuss our ‘Quakesafe’ building solutions.