Know Your Rights
If you have suffered damage to your home, land or contents from a recent earthquake, you do have rights. It is important to take some steps after an earthquake to ensure you know your rights and understand how to make any claims.
- Contact your insurer
- Contact the Earthquake Commission
- Understand the timelines required for you to lodge a claim
- Take photos of any damage
With many years of experience dealing with customers and insurers, we also suggest you consider:
- Getting legal advice regarding your insurance policy
- Take the time to understand the ECQ Act
- Contact a trusted builder to assess and report on damage
- Contact us for an assessment of your chimney.
If you have chimney damage and the chimney has not been entirely removed from your home, you will need to receive a safety sign-off from a certified structural engineer.
EQC, EQR and the Christchurch City Council recommend full chimney pull-down as the safest solution.
- Earthquake Commission (EQC) - A New Zealand Crown entity investing in natural disaster research, education and providing insurance to residential property owners.
- EQC Fix - EQC Fix is an independent public justice project holding ECQ to the ECQ Act.
- GEONet - GeoNet is a modern geological hazard monitoring system in New Zealand. Here you can see the size and location of earthquakes around New Zealand.
- Ministry of Health Earthquake Support Line - Call 0800 777 846 for post-earthquake support.
- Work and Income, Emergencies - If there's been a Civil Defence emergency, or you are a farmer who's been affected by an adverse event, Work and Income may be able to help.
- Ministry of Civil Defence & Emergency Management - manages central government’s response and recovery functions for national emergencies, and supports the management of local and regional emergencies.
- NZ Red Cross
- Your Local City Council Website